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Take Action Counseling

Legal

Privacy Policy

We know that in this digital age, your privacy is important. This Privacy Policy reflects our commitment to protect personal data and the choices we offer you regarding how your data is used. We welcome you to read more about how we keep your information safe, as well as how you can exercise your rights. Our Privacy Policy covers our treatment of data that may be personal to you.

  • We will review, update, and amend these policies from time to time consistent with our business needs and technology. We encourage you to check back periodically for new updates or changes. Your continued use of the service makes up your acceptance of any change to this Privacy Policy. We are the data controller of your information. We handle and process all data on behalf of our customers.
  • You may likewise decide not to give us discretionary Personal Data; however, please remember that without it, we may be unable to provide you with the full scope of our services, or with the best experience when using them.
  • This Privacy Policy describes how Take Action Counseling & Consulting, PLLC will gather, use, and maintain your personal information on takeactioncounseling.com. It will also explain your legal rights with respect to that information.
  • By using the website or services, you confirm that you have read and understood this Privacy Policy and our Terms (together referred to as the Agreement). The Agreement governs the use of takeactioncounseling.com. We will collect, use, and maintain information consistent with the Agreement.

What private data do we collect from people who visit our website?

When contacting us or making an appointment, you could be asked to enter your name, email, or other details to assist you with your experience.

Personal Data is information that can be used to identify you specifically, including your first name, last name, email address, telephone number, or demographic information such as your hometown. You consent to give us this information by providing it to us voluntarily on our website. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website.

Minors' data: We do not knowingly collect data from or market to children under 13 years of age. By using the website, you represent that you are at least 13, or that you are the parent or guardian of such a minor and consent to that minor dependent's use of the website. If we learn that personal information from users less than 13 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 13, please contact us.

Information collected automatically

When you visit, connect with, or use our service, we may gather, record, or create specific technical data about you. We do so either independently or with the assistance of third-party service providers, including through the use of cookies and other tracking technologies.

This information does not reveal your specific identity, such as your name or contact information, but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, information about how and when you use the website, and other technical information. This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes.

How do we use your details?

We process personal data to operate, improve, understand, and personalize our services. We use personal data for the following purposes:

  • To schedule an appointment.
  • To communicate with you about the services, including service announcements, updates, or offers.
  • To correspond with you.
  • To compile anonymous statistical data for our own use or for a third party's use.
  • To fulfill or meet the reason you provided the information, for example to help provide our site services to you.
  • To provide you with support, to communicate with you and respond to your inquiries, including to investigate and address your concerns and to monitor and improve our responses.
  • To prevent illegal activity, fraud, and abuse.

We will not collect additional categories of personal data, or use the personal data we collected for materially different, unrelated, or incompatible purposes, without providing you notice.

As noted above, we may communicate with you if you have provided us with the means to do so. For example, if you have given us your email address, we may email you about your use of the services. We may also receive a confirmation when you open an email from us, which helps us improve our services. If you do not want to receive communications from us, please indicate your preference through the contact page at takeactioncounseling.com/contact.

Do Not Track

Various browsers offer a Do Not Track option that relies on a technology known as a DNT header, which sends a signal to websites visited by the user about that user's browser DNT preference setting. We do not currently commit to responding to browsers' DNT signals, in part because no common industry standard for DNT has been adopted by industry groups, technology companies, or regulators, including no consistent standard for interpreting user intent. We take privacy and meaningful choice seriously and will continue to monitor developments around DNT browser technology and the implementation of a standard.

How we use cookies

We use cookies and similar technologies for several purposes, depending on the context or service, including:

  • Keeping track of your specified preferences, so we can honor settings such as your language and configuration preferences.
  • Detecting and preventing fraudulent activity and improving security.
  • Conducting research and diagnostics to improve our offerings.
  • Reporting, which allows us to measure and analyze the performance of our offerings.

Types of cookies we use

  • Strictly necessary cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are often set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Performance cookies: These cookies allow us to count visits and traffic sources to measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
  • Targeting cookies: These cookies may be set through our site and used to build a profile of your interests and show you relevant adverts on other sites.

Analytics

We use website analytics to understand how our site is used. Analytics providers gather data about site use through cookies, and that data is used to produce reports about the use of our site. These reports are aggregated and are not used to identify individual visitors.

What are your choices regarding cookies?

You can manage cookies through your browser settings. The help feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, disable cookies, and see when cookies will expire. Check the support site for your browser to understand the privacy settings available to you.

Blocking some types of cookies may impact your experience of our site. If you block or reject cookies through your browser settings, some features and services may not work, and you may have to adjust your preferences each time you visit.

California consumer rights

The California Consumer Privacy Act provides specific rights to California residents. If you are a California-based consumer, as that term is defined under California law, this section applies in addition to all other applicable rights and information contained in this policy.

  • You have the right to request that we provide you with what personal information we collect, use, and disclose.
  • You have the right to request that we delete the personal information that we, or our service providers, store about you.
  • We will not discriminate or retaliate against you if you elect to exercise any rights under this section.
  • You may request that we not sell your personal information. As noted above, we do not sell your personal information, and we only share your personal information with third parties as described in this policy.
  • You have the right to designate an authorized agent to make a request on your behalf.
  • If you are a California consumer and have additional questions, or wish to submit a request that we not share your information with third parties, please contact us by email or through the contact page.

CalOPPA

  • Users can visit our site anonymously.
  • You will be notified of any online privacy policy changes by email.

Nevada resident rights

If you are a resident of Nevada, you have the right to opt out of the sale of certain personal data to third parties who intend to license or sell that personal data. You can exercise this right by contacting us through the contact page at takeactioncounseling.com/contact, or by phone at (704) 426-3453, identifying your request as a “Nevada Do Not Sell Request” and providing your name and the email address associated with your account. Please note that we do not currently sell your data as sales are defined in Nevada Revised Statutes Chapter 603A.

COPPA

With regard to the collection of private information from children under 13 years of age, the Children's Online Privacy Protection Act puts parents in charge. The Federal Trade Commission enforces the COPPA rule, which defines what providers of websites and online services must do to protect children's privacy and safety online.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your data. You may have the following rights:

  • Access: Request access to your data, commonly known as a data subject access request. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Correction: Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide.
  • Deletion: Request deletion of your data where there is no good reason for us to continue processing it, where you have successfully objected to processing, where we may have processed your information unlawfully, or where we are required to erase your data to comply with local law. We may not always be able to comply with a request for erasure for specific legal reasons, which will be notified to you at the time of your request.
  • Objection: Object to processing of your data where we are relying on a legitimate interest, or where we process your data for direct marketing purposes. In some cases we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Restriction: Request restriction of processing of your data, for example while its accuracy is established, where our use is unlawful but you do not want it erased, where you need us to hold it to establish or defend legal claims, or where you have objected to our use and we need to verify whether we have overriding legitimate grounds.
  • Portability: Request the transfer of your data to you or to a third party in a structured, commonly used, machine-readable format. This right applies only to automated information you initially provided consent for us to use, or which we used to perform a contract with you.
  • Withdraw consent: Withdraw consent at any time where we are relying on consent to process your data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.

How do we protect your details?

  • We have implemented industry-accepted administrative, physical, and technology-based security measures to protect against the loss, misuse, unauthorized access, and alteration of personal information in our systems. Any employee, contractor, corporation, organization, or vendor with access to personal information in our systems is subject to legal and professional obligations to safeguard that information.
  • We use regular malware scanning.
  • Your information is held behind secured systems and is accessible only by a restricted number of people who have special access privileges to those systems and are required to keep the information confidential. Sensitive information is encrypted in transit using Secure Sockets Layer technology.
  • While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or form of electronic storage is 100 percent secure. We cannot guarantee absolute security.
  • Take Action Counseling & Consulting, PLLC prohibits unauthorized access to or use of personal information stored on our servers. Such access is a violation of law, and we will fully investigate and press charges against any party that has illegally accessed information within our systems.

CAN-SPAM

The CAN-SPAM Act sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out penalties for violations. We collect your email address in order to send information and respond to questions or requests. To remain in compliance with CAN-SPAM, we agree to the following:

  • Not to use false or misleading subject lines or email addresses.
  • To identify any message that is an advertisement in a reasonable way.
  • To include the physical address of our business.
  • To screen third-party email marketing services for compliance, if one is used.
  • To honor opt-out and unsubscribe requests promptly.

If at any time you would like to unsubscribe from receiving future emails, you can contact us through the contact page at takeactioncounseling.com and we will promptly remove you from all communication.

Changes to this privacy notice

We may need to change this Privacy Policy from time to time. We will alert you to changes by placing a notice on the website, by sending you an email, or by other means. If you have opted not to receive legal notice emails from us, or have not provided us with your email address, those legal notices will still govern your use of the services, and you remain responsible for reading and understanding them. If you use the services after changes to the Privacy Policy have been posted, that means you agree to the changes. The use of the information we collect is subject to the Privacy Policy in effect at the time the information is collected.

Contacting us

If you would like to understand more about this policy, or wish to contact us about any matter relating to your individual rights and your personal information, you may do so through the contact page at takeactioncounseling.com/contact, or by phone at (704) 426-3453.